Free shipping on all food wraps | Free shipping on orders over $75 | Capped postage rates for orders under $75

POSTAGE AND TERMS AND CONDITIONS

Shipping

  • Free standard post for all wraps
  • Standard postage is charged at $3 for some smaller items
  • Our postage charge is $10 – we send all Perth orders and all small orders under 500g by Express Parcel post, larger orders may be sent by standard Parcel post or Startrack.  Tracking information is provided for all these orders.

Orders are shipped as soon as possible, but generally the next working day.

If an item is out of stock we will notify you via email and you will have the choice to wait for it to be made or have it replaced or refunded.

Waiting for something to be made is normally 5-7 extra days.

If your package arrives damaged please take photos and contact us immediately at thefamilyhubaus@gmail.com so we can help you.

Return & Exchange Policy

If you are not completely happy with any of our handmade products, please contact us immediately to organise an exchange or refund.

All returns and refunds are governed by Australian Consumer Law and we endeavour to go above and beyond for our customers.

If you’re not happy, neither are we and we always appreciate the chance to make it right.